Refund & Cancellation Policy

**Refund and Cancellation Policy** *Last Updated: October 9, 2025* At **ChoiceSay**, we value our users and aim to provide complete satisfaction through our online courses on cybersecurity, ethical hacking, and dark web awareness. Please read our Refund and Cancellation Policy carefully before making any purchase. --- 1. Course Access and Delivery Once a user successfully purchases a course, access details are shared instantly through the email or mobile number provided during registration. All our courses are digital and are considered **delivered** once access is granted. --- 2. Refund Policy We follow a **no-refund policy** except in the following specific situations: * The course was **not delivered** due to a technical error or failure on our side. * The user **did not receive access** to the purchased course after completing the payment. If any of the above cases occur, users can request a refund by contacting us via email. Refund requests must include: * Registered email or phone number. * Transaction details and course name. * A short explanation of the issue. All valid refund requests will be processed within **7–10 business days** after verification. --- 3. Non-Refundable Situations Refunds will **not be issued** in the following cases: * The course has been accessed, downloaded, or viewed. * The user purchased by mistake or changed their mind. * Internet, device, or compatibility issues on the user’s side. * Misuse of content or violation of our Terms and Conditions. --- 4. Cancellation Policy Since our courses are digital and instantly accessible after purchase, **cancellation is not possible** once payment is completed and course access is provided. --- 5. Contact for Refunds For refund-related issues, please email us at: 📧 **[choicesayofficial@gmail.com](mailto:choicesayofficial@gmail.com)** Include all relevant details (email, phone, transaction ID, and issue description) for faster resolution. --- 6. Changes to This Policy We may update this Refund and Cancellation Policy from time to time. The latest version will always be available on our website. Continued use of our website or services indicates your acceptance of any changes. --- **By purchasing a course from ChoiceSay, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy.** support@choicesay.in for review.